Advanced Call Center

Properties : Recording

Option Values Description
 
Voice Line Select   Selects which devices are routed through the modem by default.
  Telephone Line (default) Instructs the modem that the telephone line interface should be routed through the modem.
  Monitor This mode is the same as Telephone Line, except that the modem enables the external speaker as well as the telephone line/handset circuit.
  Speakerphone Instructs the modem that both the microphone and speaker should be routed through the modem. Can be selected for Full duplex AEC speakerphone operation.
  - Special -  
  Handset Instructs the modem to route only the handset through the modem. Can be selected before recording a greeting message.
  Speaker only Instructs the modem to route only the speaker through the modem. Can be selected before playing back any message.
  Auxiliary input device (microphone) Instructs the modem to route only the auxiliary input device (microphone) through the modem. Can be selected before recording a greeting message.
 
Monitor calls while recording messages   Plays back voice from the telephone line through your sound card speakers in real-time.
Monitor outgoing messages   Plays back the messages being transmitting (i.e. greeting message playing back in an Answering machine mode) through the sound card. To avoid hearing the greeting repeated with each call, disable this function. 

 

Setting Description
Path for recorded messages Selects a top-level path. If you select "C:\path\", your recorded messages will be stored at "C:\path\your_profile\Inbox\"
Answering machine assistant
  1. Releases the phone line and lets you talk when the handset is picked up. Most modems can detect a handset on/off hook only if it is plugged into the modem's RJ-11 (phone jack). Please also read the FAQ, Q. #9.
  2. 8 seconds after the last phone ring the program will go off-hook and start recording.  This allows using Advanced Call Center together with your regular phone answering machine: Advanced Call Center will start recording right after the answering machine finishes playing its greeting message.

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© 1998 - 2002 Oleg Afonin.



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