Advanced Call Center





  1. EU Telecommunications Data Protection Directive
  2.'s Law Section: Computer Privacy Community,


The U.S.


  1. Electronic Communications Privacy Act. United States Code. Title 18.  Crimes And Criminal Procedure. Part I – Crimes. Chapter 119 – Wire And Electronic Communications Interception And Interception Of Oral Communications.

  2. The Reporters Committee for Freedom of the Press: A Practical Guide to Taping Phone Calls and In-Person Conversations in the 50 States and D.C.

  3. Broadcast of Telephone Conversations, 47 C.F.R. 73.1206 (1989)

  4. P.L. 99-508 ("The Electronic Communications Privacy Act of 1986"), amending 18 U.S.C. 2510 -...

  5. 18 U.S.C. 2510 - ... (1999) (Wire and Electronic Communications Interception and Interception of Oral Communications)

  6. FCC Consumer Information Bureau

  7. “Recording Telephone Conversations”

  8. “Interception And Divulgence Of Radio Communications”

  9. U.S. Department of Justice

  10. USA Bulletin, September 1997 Vol. 45, No. 5, 6. Electronic Investigative Techniques I, II:,

  11. Telephone Tape Recording Law. Ralph Thomas. National Association Of Investigative Specialists.




The U.K.


  1. Recording calls breaches human rights says Oftel. (Industry Trend or Event).

  2. Oftel FAQ on recording telephone conversations.

  3. 19 August 1999. Oftel Publishes New Guidance On Recording Of Telephone Conversations.





  1. Telecommunication Journal of Australia (Vol. 48 No 2 - 1998), page 75. ”Who's Listening? - Recording and Monitoring of Personal and Business Communications”

  2. Guidelines On Voice Monitoring Or Recording Of Telephone Services. Telecom (Australia), released by Telecommunications Industry Ombudsman, 29 April 1994.

  3. Examining Call Monitoring Legalities and the Development of Regulation. Angus Henderson, Partner and Annemaree McDonough, Lawyer September 1998



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