Advanced Call Center

Frequently Asked Questions and Troubleshooting

 

Please visit http://www.voicecallcentral.com/faq.htm for the most recent version of this document.

Questions
  1. The program does not record or play back voice, or there's a lot of statics.
  2. The program does not start recording automatically.
  3. The recording cuts off after several minutes.
  4. What is TAPI? How it is different from COM port access?

 

Answers

  1. The program does not record or play back voice, or there's a lot of statics.

    1. You may have a modem that does not support voice. Solution: try using TAPI mode to make sure. Call Corder - Options - Configuration - Telephone Device.

    2. The program may has selected an incorrect modem. Solution: try running Setup again.

  2. The program does not start recording automatically.

    To enable automatic recording check Call Corder - Options - Configuration - Advanced - Record incoming calls automatically. Call Corder supports two kind of automatic recording:

    1. It will start automatic recording after the last ring. The ring is considered the last one of there is 6 second pause after the ring. This feature works in both COM port and TAPI modes.
    2. It will also start recording when the handset attached to the modem's "phone" socket is lifted. Note that this only works in the COM port mode (and does not work in the TAPI mode).

    Several conditions must be met in order to allow for a second type automatic recording. First of all, make sure that your phone is attached to the modem's socket, not to the wall phone jack. Secondly, not all modems can support handset position detection.

    If the feature does not work, please check the above conditions, and change configuration if possible.

  3. The recording cuts off after several minutes.

    It normally should not happen. Try using TAPI mode if you were using COM port, or COM port mode if the Call Corder was configured for TAPI. Call Corder - Options - Configuration - Telephone Device.

  4. What is TAPI? How it is different from COM port access?

 

 


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