Advanced Call Center

References

 

General

 

  1. EU Telecommunications Data Protection Directive
  2. Infowar.com's Law Section: Computer Privacy Community http://www.infowar.com/iwftp/cpd/CPD-Library/, http://www.infowar.com/

 

The U.S.

 

  1. Electronic Communications Privacy Act. United States Code. Title 18.  Crimes And Criminal Procedure. Part I – Crimes. Chapter 119 – Wire And Electronic Communications Interception And Interception Of Oral Communications. http://floridalawfirm.com/privacy.html

  2. The Reporters Committee for Freedom of the Press: A Practical Guide to Taping Phone Calls and In-Person Conversations in the 50 States and D.C. http://www.rcfp.org/taping/

  3. Broadcast of Telephone Conversations, 47 C.F.R. 73.1206 (1989)

  4. P.L. 99-508 ("The Electronic Communications Privacy Act of 1986"), amending 18 U.S.C. 2510 -...

  5. 18 U.S.C. 2510 - ... (1999) (Wire and Electronic Communications Interception and Interception of Oral Communications)

  6. FCC Consumer Information Bureau http://www.fcc.gov/cib/

  7. “Recording Telephone Conversations” http://www.fcc.gov/Bureaus/Common_Carrier/Factsheets/record.html

  8. “Interception And Divulgence Of Radio Communications” http://www.fcc.gov/Bureaus/Common_Carrier/Factsheets/investigation.html

  9. U.S. Department of Justice http://www.usdoj.gov/

  10. USA Bulletin, September 1997 Vol. 45, No. 5, 6. Electronic Investigative Techniques I, II: http://www.usdoj.gov/usao/eousa/foia_reading_room/usab4505.pdf, http://www.usdoj.gov/usao/eousa/foia_reading_room/usab4506.pdf

  11. Telephone Tape Recording Law. Ralph Thomas. National Association Of Investigative Specialists. http://www.pimall.com/nais/n.tel.tape.law.html

 

 

 

The U.K.

 

  1. Recording calls breaches human rights says Oftel. (Industry Trend or Event). http://www.findarticles.com/m0COW/1999_August_26/55660302/p1/article.jhtml

  2. Oftel FAQ on recording telephone conversations. http://www.oftel.gov.uk/crs/faq/page1.htm#record

  3. 19 August 1999. Oftel Publishes New Guidance On Recording Of Telephone Conversations. http://pipe.ccta.gov.uk/802566FC004AC1A9/Search/89D55BA83ACF09C1802567D20051D00B?OpenDocument

 

 

Australia

 

  1. Telecommunication Journal of Australia (Vol. 48 No 2 - 1998), page 75. ”Who's Listening? - Recording and Monitoring of Personal and Business Communications”

  2. Guidelines On Voice Monitoring Or Recording Of Telephone Services. Telecom (Australia), released by Telecommunications Industry Ombudsman, 29 April 1994.  http://www.austlii.edu.au/au/other/plpr/vol1/Vol1No03/v01n03f8.html

  3. Examining Call Monitoring Legalities and the Development of Regulation. Angus Henderson, Partner and Annemaree McDonough, Lawyer September 1998 http://www.gtlaw.com.au/pubs/callcentres.html

 

 


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